Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
My Online Glasses Horror Story: Disappearing Discount, Delayed Delivery, and Doubtful Customer Service 😠
My recent online glasses purchase turned into a terrible shopping experience, one I hope my story will help others avoid. I was excited about a 45% off coupon, but that discount mysteriously vanished at the final payment stage. To make matters worse, my order, for which I paid an extra $19 for 2-day shipping, was inexplicably cancelled and then re-processed, turning 'express' into a significant delay. When I reached out to customer service, it felt like they assumed I was lying about the coupon. This whole ordeal compelled me to share my story and engage in this conversation.
Customer: I'm calling about my recent order. I had a 45% off coupon applied, but it disappeared from my total when I confirmed payment, and my receipt shows the full price. Plus, I paid for 2-day shipping, and my order was cancelled and then re-processed, completely delaying it. This is unacceptable.
CS Rep: I apologize for this incredibly frustrating experience. I see here that the coupon wasn't applied correctly and that your order was indeed cancelled and re-processed. We understand how frustrating it is when a discount isn't honored and when expedited shipping doesn't deliver.
Customer: Frustrating is an understatement. When I first contacted you, it felt like I was being accused of not even entering the code! I had to send a screenshot to prove it. Now my order, which should have been here quickly, is delayed. What are you going to do about this?
CS Rep: You are absolutely right to be upset, and I sincerely apologize for any implication that you were not truthful. That is not our standard practice. I've re-applied the 45% discount to your order, and I'm also processing a full refund for the $19 express shipping fee immediately. We'll ensure your order is reprioritized for the fastest possible delivery from this point.
Customer: So, the discount is definitely on there now, and I’ll get my shipping money back? And my glasses won't be delayed any further? I just want what I paid for and a transparent process.
CS Rep: Yes, the discount is confirmed applied to your order, and the shipping refund will reflect on your statement within 3-5 business days. We’ve flagged your order internally to ensure it moves through production and shipping as quickly as possible without further delays. We are truly sorry for the hassle this has caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Glasses Nightmare to Mozaer.com Dream: My Search for the Perfect Pair Ends Here! ✨
Speaking of discovering those perfect pieces that truly elevate your everyday style, I simply have to share this. Ever since I started wearing them, I've received countless compliments, and honestly, they just make me feel fantastic. If you're looking to add that unique blend of vintage charm and modern sophistication to your collection, you absolutely need to check out these incredible Japanese Style Round Glasses. They're more than just an accessory; they're a statement. I recently had an absolutely terrible experience trying to buy glasses online 😤. A promised 45% discount magically vanished at checkout, and then my order, for which I paid extra for 2-day shipping, was inexplicably cancelled and re-processed, causing huge delays. To top it all off, when I contacted customer service, they made me feel like I was lying about the coupon! It was incredibly frustrating and felt like such a shady business practice. 😭
After that ordeal, I was really hesitant to try another online store, but I desperately needed new glasses. I decided to give Mozaer.com a try, hoping for a more transparent and customer-friendly experience. 🤔 And what a difference it made!
As one reviewer perfectly put it, "I ordered my glasses and I was updated with each stage of the process. It was delivered within the 14 days. Honestly these are the best glasses I’ve ever owned. Definitely ordering again!" This mirrored my experience exactly. From the moment I placed my order, I received clear updates, which was a huge relief compared to my previous nightmare. My glasses arrived within the promised timeframe, and the quality is outstanding ✨. The frames are stylish, and the lenses are perfect. Finding reliable reading glasses at such a great value has been a game-changer. Mozaer.com's customer service was responsive and helpful, not accusatory. I'm genuinely impressed and thrilled with my purchase! 😃
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